Frequently asked questions
- All
- Sizing & fit
- Orders
- Product Care
What sizes do you offer?
Our sizes range from xs/small, medium, to large. Please note that our styles are made minimal and run small.
What size am I?
What materials are used for your swimwear?
We use ethically sourced, high-quality materials for all our products, meaning that we carefully select suppliers and materials that align with our values of fairness and sustainability. This includes ensuring that workers involved in the production process uphold these practices as well. We focus on selecting materials that are both luxurious and functional. The fabrics we use are durable, recycled fabrics that are soft, lightweight, and designed to feel supple against your skin. Welina Mai pieces are created with longevity in mind, beauty to last over time. We prioritize comfort and style in all that we create.
Do you offer free shipping?
Yes, free standard shipping applies to orders over $200.
How do I track my order?
Once you have placed your order, you will receive an email confirmation. Please allow 1-3 business days for us to process and ship your order. Once your order has shipped, you will get an email notification with its' tracking number and information. Please allow up to 24 hrs for your tracking to appear. If you need further assistance, email us at [email protected] and be sure to provide us with your order number.
Where do you ship to?
We currently ship everywhere within the U.S. and will be expanding internationally soon.
How do you recommend I care for my suits?
To take good care of your suit, hand wash in cold water with mild detergent and lay flat in shade to dry. Avoid oils and tinted sunscreen.
I have questions, how can I reach you?
I have sent an inquiry, when will I get a response?
Our team is available Monday through Friday from 9:00am to 6:00pm Pacific Standard time. Please allow up to 24 hrs for a response.
When will an item out of stock, be restocked?
Our products are made in limited quantities and most likely will not be restocked unless stated otherwise.
Where are you located?
Our office is based in Hawaii.
Client care | Monday - Friday | 9:00am - 6:00pm PST